When a permit application is submitted through Symbium, a corresponding record is created in the jurisdiction's permit tracking system. This record is linked to the account of the appropriate contact on your Symbium project, which may be the specified contractor, applicant, or property owner. If you cannot pay your permit fees, your account is likely not linked to the permit record.
To confirm which contact is linked to the permit record, look for a verification notice below the respective contact in your Symbium project. Log into the jurisdiction's portal using that contact's account to access and pay your permit fees.
Note for property owners on contractor-managed projects. Permit fees are often paid by the contractor or agent managing the permitting process. If you received a Symbium notification but did not submit the project, check with your contractor before attempting to pay.
If you have logged into the correct account and still cannot pay, contact support with your jurisdiction, permit number, and a description of the issue.