In some jurisdictions, submitting a permit application through Symbium requires you to have an account in the jurisdiction's permit tracking system (PTS) and, in some cases, additional verification on that account. This allows Symbium to link your permit record to your account in the jurisdiction's system so you can take actions such as paying for your permit or scheduling inspections directly in their portal.
If this is a requirement in your jurisdiction, it will be clearly indicated in your Symbium project below the relevant contact, for example, Property Owner, Contractor, or Applicant.
Why account verification is required
- These requirements are set by the jurisdiction to confirm that:
- You are a qualified, authorized individual to pull the permit
You have an account in the jurisdiction's PTS so you can access your permit record and complete required steps such as payment and inspection scheduling
How to complete verification
The verification process is typically completed once and the specific steps vary by jurisdiction. Instructions are provided directly in your Symbium project in a notice underneath the contact that requires verification. This notice will also include the jurisdiction's contact information if manual verification is required or if you need assistance.
The specific steps and requirements vary by permit tracking system. The example below shows how these instructions may appear in your project.
For the fastest resolution, follow the instructions in your project and contact the jurisdiction directly using the contact information provided.
If you encounter issues during the verification process that are not resolved by following the instructions in your project or contacting the jurisdiction, contact support. Include details about the jurisdiction and the specific step where the issue occurred.