Symbium support is available through the Symbium Support Portal. To submit a request or a support ticket, click Contact our support team at the bottom of any help center page or article.
Submitting a request requires a Symbium account. You can log in using the same account you use to access Symbium – you do not need to create a new one. Once your request is submitted, you will receive a confirmation email from help@support.symbium.com with the subject line "We've received your request – Ticket #...".
Responding to an existing ticket
If you have already submitted a request and need to follow up or add additional information, reply to the original ticket email thread. You do not need to log in to the support portal to respond; email replies are automatically added to your existing ticket. Do not submit a new ticket for the same issue.
Submitting by email
Requests submitted directly to help@support.symbium.com will not create a support ticket. If you attempt this, you will receive an email asking you to submit your request through the support portal instead.