In jurisdictions that require it, Symbium automatically verifies your state contractor license when you add a contractor to your project. You do not need to manually submit your license to Symbium for verification.
How verification works
Symbium runs up to two checks depending on the jurisdiction:
- State authority check. Symbium verifies your license against the state licensing board to confirm it is active and valid for the work being performed.
- Jurisdiction check. Some jurisdictions require that your license also be registered in their permit tracking system (PTS). If this applies, Symbium checks the jurisdiction's PTS as well. This is a procedural requirement of the jurisdiction and is separate from your state licensing status.
If either check fails, Symbium will flag the contractor as ineligible.
Understanding the error
If verification fails, you will see an inline error under the Contractor License # field and an Ineligible Contractor Selected notice in your project. Review the error message carefully as it will indicate whether the issue is with the state authority check or the jurisdiction's PTS.
Resolving the issue
- State authority check failure. Confirm that the license number entered is correct and that your license is active and in good standing with the state licensing board. If your license status has recently changed, the state database may not yet reflect the update. Contact the state licensing board directly to resolve.
- Jurisdiction check failure. Your license may not be registered in the jurisdiction's permit tracking system. This is separate from your state license status. Contact your city or county directly to have your license added to their system.
Symbium cannot update your license record in either system. If your license is confirmed as active and registered in both systems but verification continues to fail in your Symbium project, contact support.